Frequently asked questions

Naina Store sells premium digital products: AI tool subscriptions such as ChatGPT Plus and Gemini, VPN services, and genuine software licenses. Every product is listed with its price, warranty terms, and delivery method before you buy.

Delivery is instant. As soon as your payment is confirmed, your license key or account credentials are delivered directly in your Telegram chat with the Naina Shop bot. No waiting, no manual processing.

We accept USDT on the BEP20 network with automatic payment verification, USDT on the TRC20 network with manual verification, and local options such as Easypaisa and JazzCash through our support team. Wallet top-ups let you pay for future orders in one click.

Open the bot, go to Wallet, choose Top Up, and send the exact USDT amount to the deposit address shown. BEP20 deposits are detected and credited automatically after a few network confirmations; TRC20 deposits are credited by support after you share your transaction hash.

If a key is invalid or a product cannot be delivered, you receive a replacement or a full refund to your wallet — just contact support with your order number. Refunds are not issued for keys that were already used or for change of mind after successful delivery.

Yes. Each product page shows its warranty period (for example 7 days, 30 days, or full duration). If a key stops working within the warranty period, we replace it free of charge. Warranty terms are stated on every product before purchase.

Keys are delivered instantly in your Telegram chat after payment confirmation, formatted for tap-to-copy. For bulk orders of 10 or more keys, you also receive a downloadable text file with all your keys.

No separate signup is needed. Your Telegram account is your identity — just start the Naina Shop bot and you can browse, top up, and buy immediately. Your wallet, orders, and keys are all tied to your Telegram ID.

Use the Support / Ticket option inside the bot for the fastest response, or message us on WhatsApp. Include your order number so we can help you immediately.

Yes. Naina Store is an established digital goods store with instant automated delivery, transparent pricing, warranty on every product, and human support for every order. Payments go to official deposit addresses shown inside the bot only — never trust addresses shared anywhere else.